12jat Terms and Conditions

These terms and conditions ("Terms") apply to the 12jat website and all services included within it. By accessing the 12jat platform, registering, or using any of its services, you are considered to have fully read, understood, and accepted these Terms.

Key Definitions

• "Platform" refers to the 12jat website, mobile version, and all associated digital services.
• "User" or "You" refers to any person, registered or unregistered, who accesses the platform.
• "Account" refers to the personal gaming account registered in the user's name.
• "Balance" refers to the amount of funds deposited or won in the account.
• "Bonus" refers to promotional offers, credits, or rewards provided by 12jat.

These Terms are governed by applicable laws of Bangladesh. Any disputes will be resolved through an arbitration process.

To register on 12jat and use its services, the following eligibility requirements must be met:

Age and Legal Eligibility

• You must be at least 21 years of age. Accessing this platform is only permitted for individuals aged 21 or above.
• You must be located in a jurisdiction where online gaming or betting is not legally prohibited.
• All information provided at the time of registration must be completely accurate and truthful.

One Account Policy

Each user may register only one account. Creating multiple accounts for the same person is strictly prohibited. If evidence of fraudulently creating multiple accounts is found, all associated accounts will be closed and any bonuses earned will be forfeited.

Identity Verification (KYC)

12jat may request identity verification documents at any time — such as a national ID card, passport, or driving license. 12jat reserves the right to hold withdrawals until verification is complete.

Ensuring the security of your account is your own responsibility. Passwords and login details must be kept completely confidential and must not be shared with any third party.

• Any unauthorized use of the account or suspicious activity must be reported to the 12jat support team immediately.
• You must not allow any other person to use your account — including family members.
• 12jat will not be liable for any loss resulting from third-party use of your account.
• Use a strong password on your device and avoid logging in over public Wi-Fi networks.

Deposits

Funds can be deposited on 12jat easily via bKash, Nagad, Rocket, and Upay. The minimum deposit amount for any method is ৳300. The correct payment reference number must be used when making a deposit.

Withdrawals

The minimum withdrawal amount is ৳500. Approved withdrawal requests are generally processed within 5 to 30 minutes. Withdrawals can only be made to the same payment method used for the original deposit.

Additional Conditions

• Completing identity verification (KYC) before withdrawal may be mandatory.
• If any unusual transaction or suspected fraudulent activity is identified, 12jat reserves the right to hold the withdrawal.
• Direct withdrawal from bonus funds is not possible — winnings become withdrawable only after the wagering requirement for the bonus has been met.
• Payments will not be sent to third-party accounts.

12jat offers various types of bonuses and promotional offers. Each offer has its own terms and conditions, which are stated on the offer's detail page.

Welcome Bonus

New users can receive a 100% bonus of up to ৳20,000 on their first deposit. To receive this bonus, a minimum deposit of ৳300 must be made and the bonus must be activated.

Wagering Requirement

The wagering requirement for the welcome bonus is 10 times (10x). This means that to withdraw the bonus funds, you must wager 10 times the bonus amount. For example: if you receive a ৳1,000 bonus, you must wager ৳10,000 before withdrawing.

VIP Cashback Program

12jat's VIP program has four tiers, and weekly cashback is provided at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.8% weekly cashback
• Platinum — up to 1.0% weekly cashback

VIP tier is determined based on user activity and participation. 12jat reserves the right to cancel bonuses in cases of bonus abuse, multiple accounts, or fraud.

A variety of games are available on the 12jat platform across categories including slots, live casino, sports betting, and others. Each game has its own rules, which are described within that game's interface.

Fairness of Game Results

All games on 12jat are operated using certified Random Number Generator (RNG) technology, which ensures unbiased and fair results. Fair Play is our core commitment.

Betting Limits

• Specific minimum and maximum betting limits are set for each game and market.
• For sports betting, only bets placed before an event begins will be considered valid — unless live betting is explicitly offered.
• 12jat reserves the right to void payments made due to technical errors or incorrect odds.

Technical Issues

If an internet connection is lost during a game or any other technical issue occurs, 12jat will determine the game result based on saved data. In such situations, the game history will be considered the highest authority.

The following activities are strictly prohibited on the 12jat platform, and if they occur, the account will be closed and the balance will be forfeited:

• Using the platform for money laundering or any illegal financial transactions.
• Obtaining bonuses through fraudulent means — such as using multiple accounts or providing false information.
• Operating games using software, bots, automation tools, or any artificial means.
• Attempting to breach the platform's security systems or conducting hacking activities.
• Harassing, threatening, or engaging in any fraudulent conduct toward other users.
• Operating an account on behalf of or in the name of anyone under 18 years of age.
• Presenting fake payment documents or false transaction information.

All content on the 12jat platform — logos, trademarks, designs, software, code, text, graphics, audio, and video materials — is the exclusive intellectual property of 12jat.

• Reproducing, distributing, modifying, or using any content from the platform for commercial purposes without prior written permission is prohibited.
• Limited use of platform content for personal, non-commercial purposes is permitted.
• Unauthorized use of 12jat's trademarks or brand identity may result in legal action.

12jat always strives to operate a safe and reliable platform. However, 12jat bears no liability in the following situations:

• Any loss caused by a user's internet disconnection or device-related issues.
• Problems arising from delays or failures by third-party payment providers (bKash, Nagad, Rocket, Upay).
• Loss resulting from unauthorized account access where the user has not taken adequate security measures.
• Personal or financial loss resulting from gaming addiction or excessive gambling — we provide tools and support for responsible gaming.
• Force majeure events — such as natural disasters, government restrictions, or other uncontrollable circumstances.

We strive to ensure service continuity. However, brief interruptions may occur for maintenance or technical improvements, and we will endeavor to give advance notice of these.

12jat gives the highest priority to protecting users' personal information. All transactions and personal data are secured with SSL encryption.

Full details of what information we collect, how we use it, and how we keep it secure can be found in our Privacy Policy. 12jat does not sell users' personal information to any third party.

Voluntary Closure

Any user may request to close their account at any time via 24/7 live chat or email. Before the request is processed, any remaining balance (if wagering requirements have been met) can be withdrawn.

Suspension or Closure by 12jat

12jat reserves the right to suspend or permanently close any account without notice for the following reasons:

• Violation of any provision of these Terms.
• Suspected fraudulent activity or money laundering.
• Failure to pass age verification or provision of a false identity.
• Instructions from a regulatory authority or legal obligations.

If an account is closed due to a responsible gaming request (such as self-exclusion), it will be handled in accordance with our Responsible Gaming policy.

12jat reserves the right to change, revise, or update these terms and conditions at any time. Users will be notified of significant changes via email or platform notification.

Continued use of the platform after any changes will be considered as your automatic consent to the revised terms. We therefore recommend visiting this page regularly.

If you have any questions or complaints about these terms and conditions, please contact us:

• 24/7 Live Chat Support (in Bengali)
• [email protected]

Our support team is available seven days a week, twenty-four hours a day to assist in Bengali. Any disputes or complaints are handled with a fair resolution process.