12jat's Privacy Policy

12jat ("we", "us", "platform") is committed to ensuring a safe, transparent, and responsible online gaming environment for users in Bangladesh. This privacy policy will inform you how 12jat collects your personal information, why it is collected, where it is used, and how it is kept secure. By using our website or services, you are considered to have accepted the terms of this policy.

12jat may collect various types of personal information to provide its services. The types of information collected under this privacy policy are described below:

1.1 Registration Information

When you create an account on 12jat, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred username and password (stored in encrypted form)
• National ID or passport number (where verification is required)
• Current address

1.2 Financial Transaction Information

During deposit and withdrawal processing, 12jat collects the following financial information:

• Payment method details (bKash, Nagad, Rocket, or Upay number)
• Transaction date, time, and amount
• Transaction reference number

Important: 12jat does not directly store your bank account details or payment PIN. All payments are processed through secure third-party payment gateways.

1.3 Automatically Collected Information

When you use our platform, certain information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Cookies and session data
• Game history, betting patterns, and activity logs on the platform
• Login and logout times and dates

12jat uses the collected information for the following legitimate purposes:

2.1 Account Management and Service Delivery

• Creating, verifying, and maintaining your account
• Processing deposits and withdrawals
• Providing bonuses, promotions, and cashback
• Improving your gaming experience based on your preferences
• Providing customer support assistance

2.2 Security and Fraud Prevention

• Detecting suspicious transactions or account activity
• Preventing unauthorized access
• Taking necessary steps to prevent money laundering
• Ensuring age verification (for users aged 21 and above only)

2.3 Communication and Notifications

• Sending important account updates
• Informing you about new promotions and offers (subject to your consent)
• Notifying you of changes to platform terms and conditions

2.4 Platform Improvement

We analyze the collected information to improve the quality of our services. This information is used to enhance the user experience, introduce new games and features, and resolve technical issues.

12jat never sells your personal information or shares it with unauthorized third parties. However, information may be shared in a limited way in the following circumstances:

3.1 Payment Processors

To complete financial transactions, 12jat shares necessary information with payment providers such as bKash, Nagad, Rocket, and Upay. This information is used solely for processing the specific transaction.

3.2 Technology and Software Partners

For game operations, we work with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi. Minimum necessary information may be shared with these partners to maintain game records and ensure fair play.

3.3 Legal Obligations

12jat may be required to provide specific information when necessary to comply with valid orders from legal authorities or regulatory bodies. In such circumstances, only the information required by law will be provided.

12jat has implemented industry-standard technical and organizational measures to ensure the security of your personal information:

4.1 Technical Security

• SSL (Secure Socket Layer) encryption — used for all data transfers
• Password hashing — your password is never stored in plain text
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Server-level data encryption

4.2 Access Control

• Only authorized staff have access to personal information
• Role-based access control systems are in place
• All data access is logged and reviewed regularly
• Staff are legally bound to comply with the privacy policy

4.3 Data Backup and Recovery

12jat maintains regular data backups to ensure the continuous protection of your information. We have the capability to recover data in the event of any technical incident.

The 12jat website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

5.1 Types of Cookies

• Essential Cookies: For maintaining login sessions and ensuring security. Without these, the platform will not function properly.
• Functional Cookies: To remember your language preferences, game settings, and account customizations.
• Analytics Cookies: To understand platform usage patterns and improve services. No personal identity is stored in these cookies.

5.2 Cookie Control

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some services to not function properly. Continuing to use the 12jat site means you are consenting to the cookies policy.

12jat does not retain any information beyond the necessary period. The retention period for specific information is as follows:

• Account Information: For as long as the account is active and for a legally defined period after the account is closed.
• Transaction Records: For the period required to meet financial regulatory requirements.
• Game History: For a defined period for the purpose of fair play verification and dispute resolution.
• Log Files: For a limited period for security review purposes.

After the defined period, information is securely deleted or anonymized so that your identity can no longer be identified in any way.

Every user registered on the 12jat platform enjoys the following rights regarding their personal information:

7.1 Right to Access Information

You can find out at any time what information 12jat holds about you. Contact us through the support chat to receive this information.

7.2 Right to Correct Information

If there is any error in the information we hold about you, you may request a correction. We will make the necessary changes after verifying the correct information.

7.3 Right to Close Your Account

You may request to close your account. However, certain records may need to be retained for a period of time for financial and legal purposes.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you may cancel your subscription at any time. Important notifications related to your account will, however, continue to be sent.

12jat is a platform for adults (21+ years). We do not collect information from minors or provide services to them under any circumstances. Age verification during registration is mandatory.

If a child or teenager has registered on our site, a parent or guardian should immediately notify our support team. Such accounts will be closed without delay and all information will be deleted.

12jat may update this privacy policy from time to time. If any significant changes are made to the policy, we will send a notification by email or on the platform. Continuing to use the service after changes means you are consenting to the updated policy.

The date of each update will be noted at the top of the page as "Last Updated". If you want a previous version, you may request it through support.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. The 12jat privacy team will consider your matter seriously.

To learn more about responsible gaming, visit our Responsible Gaming page or find answers to common questions on our FAQ page.